Comments on: LA Fitness's pathetic apology

By: Denise Edwards

Denise Edwards — Mon, 09 Jan 2012 15:36:42 +0000

LA Fitness ! I took out a 12 month contract in person at the gym; unbeknown to me this was transferred by the member of staff onto the internet as a 24 month contract, I cancelled my direct debit after 12 months I am now being chased by LA Fitness who have slapped a £40 fine on top of what they consider to be ‘missed’ payments and have threatened me with a debt collection agency! I am just posting a letter requesting a copy of my hard copy contract lets see if I get a response I doubt it!

By: Paige

Paige — Thu, 24 Nov 2011 14:49:34 +0000

Hiya, they are harassing me and getting ARC to ring me up to 4 times a week. I joined the gym but cancelled due to disabilities which are now even worse due to me being pregnant and I am unable to go to the gym. I am waiting for a letter of the doctor to prove I am now too ill. They are saying I will have to pay a years membership fee plus late charges and are threatening to take me to court. Do you know what I could do please?

By: Chris

Chris — Tue, 15 Nov 2011 12:11:20 +0000

My experience with LA Fitness is equally negative. They are great at signing you up, but it is almost impossible to leave. The information about giving a full CALENDAR month’s notice is in the small print; and they refused to let me pay a cheaper, local monthly subscription for that last month. And the reason I left? The same amount to pay, when access to the swimming pool – which is the main reason I joined – was being drastically reduced. They are utterly hopeless. My advice to anyone thinking of joining LA or, indeed, any othe club is: Don’t. Once you’re a member, you’re in their clutches.

By: Avtex

Avtex — Thu, 14 Jul 2011 15:50:43 +0000

I used to work at LA fitness and the business is based on non redemption clients. If everyone who joined a gym turned up there would be no space and they would have to turn people away. For example if the gym has a capacity of 1000 people per week then if you checked the books they would sign up 3000 or 4000. They do not want you to unsubscribe as your the perfect customer – pay your dues and then dont turn up. My old manager used to see the noobies who had signed up and send someone out to tourture them so they would not want to come back. I dont work there anymore.

By: Shereen

Shereen — Wed, 06 Jul 2011 10:52:09 +0000

Hi there, I joined LA fitness with a friend in April and found out I was pregnant on 2nd May, I tried telling them that it will be difficult for me to use the gym and want to cancel. Since then, nothing happened, I have got no calls back from managers who I left them messages to call me about it and explained via email and in person. They charged me July although they agreed when I joined that because I am abroad this month and August that they would freeze it till I am back. They now owe me money and avoiding my calls. Dispicable service!

By: hayley

hayley — Sun, 17 Apr 2011 13:16:00 +0000

having all the same problems with LAF TREVER MUNN AND ARC has anyone been taken to court or had a CCJ?

By: Lorraine

Lorraine — Fri, 25 Mar 2011 19:42:09 +0000

Its March 2011 and this malpractice is still going on!! Thanks for all your advice, help and support. Ja ARC are now hounding me too for cancellation fees etc. to LA Fitness. I’m surprised they haven’t been closed down by Trading Standards. Bearing in mind that it costs them and ARC money every time they write or phone me, I shall simply continue to ignore them … or maybe I will simply just lay the telephone receiver quietly on the desk and walk away every time. As for bailiffs ja they can come and take the crock old piano I want moving.

By: PG

PG — Tue, 22 Mar 2011 19:37:37 +0000

Hi Andy,

I know this blog is from some time back, but unfortunately I have been having these problems myself recently with LA Fitness!, I was hoping you’d be able to help give me some advice on this.

My story in a nutshell:
I signed up with LAF in Novemeber, with a one-week ‘cooling period’, which was where I could cancel if needed. Due to some really bad staff involvement, and the way I was left to it, I decided to cancel my membership. The number I was given for the HeadOffice unfortunately was not working, so I wrote out an email, and send that across to the actual LAF I attended. I verbally spoke on to the phone to the staff who sold me the contract to cancel it, who confirmed it would be fine. However, I randomly get some letters from Arc in feb which states outstanding payment, which I did contact them to inform them I owe nothing, and how I was given a cooling period to cancel this, etc.
After this I get an email from Trevor Munn Solicitiors this week, which states how a county court application is now being prepared etc.
I have spoken to the actual LAF I attended and they have emailed me saying I should be void from owing anything. However, ARC are still chasing me, and still insist I pay, which I refuse to.
Do you think I should perhaps send out an email to the LAF I attended, ARC, Trevor Munn Solicitors, and somehow state I owe nothing? I was hoping you could help advise here, and if you do think I should mail back, any tips on powerful comments I should write to them, etc? Thanks in advance, anything is greatly appreciated.

By: Kevin

Kevin — Fri, 18 Feb 2011 16:34:54 +0000

Hi
Seems like i am just about to go into round 1 with arc. Looks like they buy debt and bully money out of nieve people. With mine i have all the letters i wrote so looks like arc are stupid as well as nasty. they had the cheek to ask me for detail they should have got from the previous company. My settlement with the previous company was clear they cashed a cheque which made the account closed.

By: Pete

Pete — Fri, 17 Apr 2009 10:31:28 +0000

Oh and by the way the letter from ARC stated that i owe £705!!! which i assume is for the 12 months membership